WARRANTY AND RETURNS
X4 Return Policy
If you are the original purchaser of the X4 Product and you are not satisfied with this Product for any reason, you may return it in its original, unfired condition within forty-five (45) days of purchase to the retailer in compliance with the retailer’s return process (see Return and Warranty Process below).
X4 Warranty
Maztech Industries LLC (“Maztech”) warrants that Maztech X4 products will be free from defects in material and workmanship for a period of 3 years for the original purchaser from the date of original retail purchase.
Maztech will repair, replace or refund (at our option) the Maztech X4 product. Any replacement components installed by Maztech during paid repair services will be warrantied for 3 years from the time of installation.
OEM Return Policy and Warranty
If you purchased a Maztech OEM Product directly from Maztech, and you are not satisfied with this Product for any reason, you may return it in its original condition within forty-five (45) days of purchase to Maztech incompliance with Maztech’s return process (see Return and Warranty Process below).
Maztech warrants that Maztech OEM products will be free from defects in material and workmanship for a period of 1 year for the original purchaser from the date of original retail purchase.
Maztech will repair, replace or refund (at our option) the Maztech OEM product. Any replacement components installed by Maztech during paid repair services will be warrantied for 1 year from the time of installation.
Return and Warranty Process
To request a return or warranty service, start by contacting the retailer you purchased the product from. For example, if you purchased the product from Magpul, reach out to Magpul. Or, if you purchased the product from Maztech, reach out to Maztech at warranty@maztechindustries.com. The retailer will provide you with a Return Merchandise Authorization (RMA) and shipping instructions.
After your product is returned to the retailer, the retailer will confirm the condition of the product. You can email warranty@maztechindustries.com to get a status update on your return. Although we will try to process returns and refunds as quickly as possible, please allow 2 to 3 weeks for the return process.
X4 Low-Profile Remote Low-Temperature Recall
For customers of X4-LRF and X4 Low-Profile Remote who made their purchase prior to Nov 17, 2025: Please see the following voluntary recall notice for instructions on returning your X4 Low-Profile remote for repair:
Recall 11-17-2025
Warranty Limitations
This Warranty does not cover the following: (i) products marked as “sample”, or “Not for Sale”, or products sold internationally, or sold “AS IS”; (ii) products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with any quick start guide, manual or other instructions provided by Maztech; (c) abuse or misuse of the product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; (e) use of product contrary to the Laws of the United States of America; or (f) Acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane; or (iii) any non-Maztech branded hardware products, even if packaged or sold with Maztech products. This Warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the product. This Warranty does not cover software (even if packaged or sold with the product). Unauthorized use of the product or software can impair the product’s performance and may invalidate this Warranty.
Warranty Disclaimer
Except as stated above, and to the maximum extent permitted by applicable law, Maztech disclaims all express, implied, and statutory warranties and conditions with respect to the product, including the implied warranties of merchantability and fitness for a particular purpose.