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Product Support Specialist

Location: Stevensville, MT

Maztech Industries — We are a technology company specializing in rapid development of Military and Commercial optical systems: Night Vision, Laser Warning and Identification, Ranging, and associated capabilities. We are looking for a passionate, hard-working, and talented Product Support Specialist who will be a part of every aspect of the product’s development.

 

As a Product Support Specialist, you will be the first point of contact for our customers, providing detailed information and support regarding our laser range finders and fire control systems. This position requires a strong background in firearms, as you will be addressing technical inquiries and offering product guidance.

 

Key responsibilities include:

 

  • Ensure high levels of customer satisfaction and foster strong relationships

  • Provide detailed information about our products

  • Collaborate with the technical team to resolve complex issues

  • Troubleshoot product issues and guide customers through solutions

  • Maintain up-to-date knowledge of our product line and industry developments

  • Document customer interactions and feedback in our CRM system

  • Respond to customer inquiries via phone, email, and chat with professionalism and expertise

  • Collaborate with the technical team to resolve complex issues

 

The ideal candidate is clearly passionate about new opportunities and has a demonstrable track record of success in delivering new features and products. A commitment to teamwork, collaboration, and strong communication skills are absolute requirements.

 

Minimum qualifications:

  • High school diploma or equivalent

  • Strong knowledge and experience with firearms.

  • Previous customer service experience

  • Excellent communication and interpersonal skills

  • Proficient in using CRM software and other customer service tools.

 

 

Preferred qualifications: Background in the tactical or defense industry

 

Job Type: Full-time

 

Education: High school diploma

 

Location: Stevensville, MT

 

At Maztech, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

 

Maztech Industries offers a competitive salary and comprehensive benefits package (medical, dental, vision, 401(k), vacation, PTO, etc.). There is no relocation allowance available for this position.

Government Compliance Notices

 

Anti-Discrimination Notice:

The Equal Employment Opportunity Commission (EEOC) requires all private employers with 100 or more employees as well as federal contractors and first-tier subcontractors with 50 or more employees AND contracts of at least $50,000 complete an EEO-1 report each year. Covered employers must invite employees to self-identify gender and race for this report.

It is an unlawful employment practice for an employer to fail or refuse to hire or discharge an individual, or otherwise discriminate against any individual because of such individual's race, color, religion, sex, national origin, disability or protected veteran status or any other federally protected class. 

 

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for EEO-1 reporting purposes only and will be kept separate from all other personnel records only accessed by the Human Resources department. If you choose not to self-identify your race/ethnicity at this time, the federal government requires Maztech Industries to determine this information by visual survey and/or other available information.

Invitation to Self-Identify Veteran Status:

Maztech Industries is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA).

VEVRAA prohibits discrimination against, and requires Federal Government contractors to take affirmative action to employ and advance in employment:  (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.

Voluntary Self-Identification of Disability:
 We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.  We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.  To do this, we must ask applicants and employees if they have a disability or have ever had a disability.  Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

 

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.  Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.  Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.  For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.  Disabilities include, but are not limited to:

  • Autism

  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

  • Blind or low vision

  • Cancer

  • Cardiovascular or heart disease

  • Celiac disease

  • Cerebral palsy

  • Deaf or hard of hearing

  • Depression or anxiety

  • Diabetes

  • Epilepsy

  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

  • Intellectual disability

  • Missing limbs or partially missing limbs

  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)

  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression


Completing this form is completely voluntary. Any answer you give will be kept private and will not be used against you in any way.

Interested? Apply today.

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